by Bill Magargal

In the post-COVID era it seems that getting timely (or any) responses from hosts has become difficult, to the point that some members have decided not to renew. This might simply be the result of emails getting lost or shuttled to junk-mail folders. Or, now that we are also being deluged with phishing calls and junk texts, perhaps people just ignore calls from numbers they don't recognize. It could also be that people are more concerned about or apathetic to hosting. Whatever the reason, it seems we should do something to address the problem.

At a recent tech team meeting we discussed the issue and tossed out ideas. One option is to use WhatsApp, which seems to have much less spam, but some of us find it difficult to set up new contacts. Another idea is to add a function to the Servas International website by which travelers can request hosting via a standardized email address or phone number. The Servas International website had a similar feature, but it was not well known. This solution would at least identify the requests as non-spam.

Another idea tossed about was to set up a system that would identify the member as a "Quick Responder", or "Top Rated" host. Other travel groups like Couch Surfers and Warm Showers hosts have a rating system that serves this function. The first reaction among most Servas members is that host-traveler ratings aren't something we feel is appropriate. However, not having a timely and reliable communication system is losing us members. Maybe we should consider a rating system. What are your thoughts? Add a comment below to let us know.